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Why SERVPRO of Central Honolulu is Your Packout Partner: Choosing Peace of Mind

8/29/2023 (Permalink)

Restoration Company - Cleaning | Packout One of our SERVPRO of Central Honolulu team members doing a packout.

For Central Honolulu residents and businesses, having to secure their possessions while repairs are being made adds to the stress of a disaster. However, SERVPRO of Central Honolulu's quick and expert packout services provide a solution that will be covered in this blog, ensuring a smooth experience during trying times.

Disasters can happen at any time, leaving a path of devastation and turmoil in their wake. The last thing you need when your Central Honolulu home or place of business is additional stress from trying to figure out how to secure your possessions during repair. That's where SERVPRO Central Honolulu's prompt and competent packout services come in. We'll walk you through the crucial procedures of a packout.

Step 1: Inventory and Evaluation

The process starts with the SERVPRO Central Honolulu crew performing a comprehensive examination of the damaged area. The items that need to be packed out will be noted, and an inventory will be taken to note each item's condition. This thorough procedure makes sure nothing is lost during the packout and helps create a record for insurance claims.

Step 2: Sorting and Packing: 

Following the completion of the inventory, goods are classified according to their worth, fragility, and degree of damage. Items that are valuable or delicate are handled carefully to prevent further damage while being transported. Each item is meticulously wrapped and packaged by the SERVPRO Central Honolulu team using the proper materials to protect it from moisture, impact, and other potential risks.

Step 3: Secure Transportation: 

After everything has been boxed and tagged with care, it's time to transport your things to SERVPRO's secure facility. Their skilled employees drive specialized vehicles made to reduce movement and guard against damage while in transportation. To guarantee the security of your belongings in transit, the crew adheres to industry best standards.

Step 4: Detailed Documentation:

Throughout the packout and storage phases, detailed documentation is maintained. Each object has a catalog, and the condition is noted. This documentation helps ensure that your belongings are returned to you in the same condition they were when they were packed and is an invaluable resource for insurance claims.

Step 5: Complete Cleaning and Restoration:

The professionals at SERVPRO Central Honolulu clean, fix, and restore your possessions to their pre-damage state once your property is ready. Due to the team's expertise and cutting-edge methods, even the most delicate things are handled with the utmost care.

Step 6: Return Safely, Unpack, and Inventory Check:

Now that your property has been repaired, it's time to move your possessions back inside. The SERVPRO Central Honolulu team ensures that everything is put back where it belongs by delivering your items and helping with unpacking. The return to your space is as easy as possible thanks to this attention to detail. A final inventory check is carried before the procedure is finished. This guarantees that everything that left your property is brought back to you, eliminating any possibility of uncertainty or worry.

It is never simple to deal with the fallout after a disaster, but having a reliable partner like SERVPRO of Central Honolulu on your side can make all the difference. Their packout procedure speeds the restoration process, protects your possessions, and permits the restoration work to be completed without interruption. By carefully following these predetermined processes, SERVPRO of Central Honolulu guarantees that your priceless items are returned to you in the finest condition possible, assisting you in rebuilding and moving on after even the most traumatic occurrences.

Call Us!

When your home or commercial business has damage, our team in Central Honolulu is Here to Help. ® Call us today at 808-744-2730. Mahalo.

Franchises are independently owned and operated.

Restoration Company SERVPRO Central Honolulu Joins Hands with Maui for Post-Fire Cleanup

8/22/2023 (Permalink)

In the aftermath of the recent wildfires that swept through Maui, the restoration company SERVPRO of Central Honolulu has emerged as a beacon of hope for the affected community. As families pick up the pieces after the devastation, SERVPRO is rolling up its sleeves to assist in the fire cleanup and rebuilding process.

When the fires raged, The Church of Jesus Christ of Latter-day Saints opened its doors to provide shelter for those who were forced to leave their homes. Now, as the smoke clears, it's time to rebuild. That's where SERVPRO Central Honolulu steps in, using its skills and expertise to help the community move forward.

It's heartbreaking how much destruction the wildfires have caused. Homes and communities that were once bursting with activity have been reduced to ash and debris. Historic areas like Lahaina have been severely damaged, yet despite the devastation, there is a tremendous will to recover.

Restoration company, SERVPRO Central Honolulu is on a mission to restore not just buildings, but also a sense of normalcy with a team of qualified experts and sophisticated tools. Their work involves more than just clearing away trash; it also involves providing people and businesses a fresh start.

A real illustration of people banding together during trying times is the cooperation between the Church, the neighborhood, and restoration company SERVPRO Central Honolulu. Cleaning up is important, but it's also important to demonstrate support and solidarity as the healing process gets underway. This restoration company's dedication is a reflection of the island's aloha spirit, which values friendliness and cooperation.

The influence of SERVPRO of Central Honolulu is apparent as they collaborate closely with the community. The company's commitment demonstrates that there are those willing to lend a hand even in the face of difficulty.

Despite the difficulties caused by the flames, SERVPRO of Central Honolulu stands out as a source of inspiration. It's obvious that as Maui rebuilds, the resilience of the locals and the unwavering support of all those engaged will pave the path for a better future.

Experienced fire damage in your home or business? Call SERVPRO of Central Honolulu today to get your restoration completed faster.

Water Damage Restoration in Hawaii: Simplifying the Process

6/8/2023 (Permalink)

The most common cause of damage that can occur to a property due to water damage restoration in Hawaii can vary. Water damage claims are the second most frequent insurance claim next to wind damage or hail. A frequently asked question when water damage occurs is, “what’s going to happen, where do we go from here?” Or, “what are the next steps?”

Many problems that occur during a restoration project can often be communication related. Enough information was not provided upfront, leaving the insured with many questions. Or, too much information was shared before the insured has had the opportunity to speak with their insurance company. Both instances can result in unnecessary calls and emails to your restoration contractor.

Understanding the Key Steps in Water Damage Restoration

When the process is not understood, and the expectations have not been set from the beginning, it can cause undue stress on top of an already emotional and stressful situation. In most situations, your restoration contractor is taking every necessary step to get you and your home taken care of and back to a preloss condition.

This article will provide you with what you need to know, so you can learn more about water damage restoration services in Hawaii and have a clear understanding of the mitigation process and the necessary steps to restore your property.

Step 1: Initial Inspection

The first step in the water mitigation process is to reach out to a restoration contractor to perform an onsite inspection. During this time a certified technician will perform a simple inspection using moisture meters as well as an infrared camera to determine the extent of the water damage in your property. Coverage for water damage depends on the situation and the source as well as the policy the property owner has chosen. While performing the inspection the technician will determine the category and classification of the water. Water restoration companies operate per IICRC standards and guidelines within the industry.

The IICRC S500 categorizes water by the following:

  • Category 1 water damage or “clean water”. A category 1 water damage is when water originates from a sanitary water source and does not pose a substantial risk if ingested or inhaled. Examples of this include a broken water supply line such as a toilet or faucet supply line. Melting snow or ice. Falling rain water. Or, a tub or sink overflow with no contaminants. A Category 1 water damage can quickly deteriorate into a Category 3 water damage if the affected areas or materials sit for more than 48 hours.
  • Category 2 water damage, aka “grey water”. A category 2 water damage is when water contains a potential health risk that can cause sickness of contacts by humans. This typically results from a water using appliances such as washing machines, dishwashers, as well as some toilet overflows that do not contain contaminants.
  • Category 3 water damage, commonly referred to as “black water”. This is the most extreme type of water damage requiring swift action to mitigation serious health risks. Examples of black water includes sewage, a flood from an exterior source such as seawater, river or ground water. In simple terms water that originates from outside your property or a sewage backup.

Step 2: Placing Equipment

After the category and classification of water has been determined, the next steps taken would be to set up any necessary drying equipment to prevent any kind of secondary damage. Although some building materials may need to be removed at this point, It’s important to first seek approval from the insurance carrier before removing materials that are not covered under the insurance policy. The last thing you need is to have building materials removed from your property, only to find out later that your insurance carrier will not cover the damage.

Step 3: Equipment Monitoring

Everyday a technician will come in and take moisture readings of the affected areas. This helps to ensure that the drying is effective and this is why technicians will show up daily to inspect.

Step 4: Scoping, Estimating, Approval

The technician will then create a scope of work to provide to the Estimator. The scope provided to the estimator will be used to create an estimate for the insured and the insurance provider of how much it will cost to restore the property. This will help the insurance carrier to see the extent of the damage and determine coverage faster.

Water damage exclusions are common in home insurance policies. This is why it is crucial for a restoration company to first verify coverage, so as not to cause unnecessary fees to a property owner that the insurance carrier will not cover.

Step 5: Secondary Services

With certain properties that were built before a specific year, testing for asbestos is required. If the test comes back as positive for asbestos, the estimate will need to be rewritten to include those services. Occasionally if the water damage is extensive, contents may need to be moved offsite which may also require additional time before the property can be properly cleaned. These items can cause a longer approval process to the initial scope provided. 

Step 6x: Completion

Once the estimate is approved, the restoration process can now begin. In most cases, this is simply following the approved and signed scope of work. The approved estimate as well as a work authorization will be sent out to the property owner for approval. Provided all parties are in agreement, the approved work can now begin.

Any water damage issue is a serious concern and should be addressed as soon as possible. A delay in the water clean up process could result in additional and unnecessary costs as well as health risks. Our experienced, certified, and licensed restoration team is here to help you navigate the challenging process of water damage restoration in Hawaii. Remember, time is of the essence when it comes to water damage, so don't delay—reach out to us now!

Protecting Your Home from Water Damage in Hawaii

9/7/2022 (Permalink)

Flood Damage Recent Flood Damage Honolulu HI

No one wants to think about the havoc water damage can wreak on a home. Even just an inch or two of water can cause extensive destruction, and insurance coverage or federal aid isn't always guaranteed. That's why it's crucial to take preventive measures seriously.

In Hawaii, the risk of flooding is a constant concern, particularly due to the narrow valleys that can lead to flash floods. The highest risk period in Honolulu typically spans from October through April.

Exterior Protection

Maintain Your Gutters: One of the first lines of defense against water damage is a functioning gutter and downspout system. Regularly clear them of debris to ensure proper water flow away from your roof and home.

Garden Smartly: If you enjoy gardening, consider planting in a way that directs water away from your home. Properly designed gardens not only enhance your property's beauty but also help protect your foundation. Additionally, adding mulch around your home's foundation can aid in absorbing excess water.

Secure Propane and Fuel Tanks: If you have propane or fuel tanks on your property, ensure they are securely anchored to prevent them from washing away during flash floods. Also, consider relocating electrical outlets away from ground level and switch off electricity to flood-prone areas before an impending storm.

Interior Precautions

Foundation Maintenance: Many water issues originate from foundation cracks or waterproofing problems. Regularly inspect and promptly seal any foundation cracks you discover.

Preventing Leaks: Water damage isn't always due to external factors; it can originate from leaky pipes or appliances. Regular utility inspections can help catch small issues before they escalate.

Protect Your Valuables: Store cherished items and important documents off the ground or in a waterproof safe. Remember that while possessions can often be replaced, sentimental items and memories cannot.

Emergency Preparedness: Always keep a copy of your emergency plan stored in a safe and accessible place. Being prepared can make a significant difference in any natural disaster.

When Disaster Strikes

In the unfortunate event of water damage, don't hesitate to call professionals for help. SERVPRO of Central Honolulu is here to assist you with efficient and effective restoration services.

We understand the challenges water damage can bring, and our experienced team is ready to respond promptly, minimizing the impact on your home and life. Protect your investment, and rely on SERVPRO of Central Honolulu for all your water damage restoration needs.

3 Storm Damage Risks to Watch For | SERVPRO® of Central Honolulu

8/18/2022 (Permalink)

Lightning during a storm. When you suffer storm-related damage to your home or business, make SERVPRO of Central Honolulu your first call.

When severe weather is in the forecast, it can make even the most experienced homeowner wary. Storms can be very strong and cause damage to your home and property!

In terms of the different kinds of damage, water, wind and impact damages are the most common. All three can cause major damages to your home.

Thankfully, just because a storm is predicted to be strong doesn’t mean that your home will suffer any sort of damage. It all depends on what kind of storm it is, where you live in town and how well your home was constructed.

In Honolulu, we mostly experience heavy rains and tropical storm threats, but we have been known to see the occasional severe thunderstorm as well. It is crucial to understand how to approach each situation in relation to protecting your home.


Wind from severe storms or tropical weather events can be incredibly strong. Reaching over 100 mph, wind can cause widespread damage to our properties.

When wind blows that quickly, it can uproot trees and overturn cars. Remain indoors during any sort of storm that is producing intense wind.

If you are alerted ahead of time for an incoming storm, take a few moments to prepare your yard. Pull your patio furniture into your garage or under your carport, and keep your landscaping free of any large rocks or dead debris.


Water damage is one of the largest threats to us here in Honolulu. With our warm and moist climate, any standing water or lingering moisture in our homes can be a breeding ground for mold.

Be careful about doing any landscaping close to your home. If you do, angle any structures away from the foundation of your home to prevent water from flowing backward into your basement or lowest level. You can also incorporate a rain garden into your landscaping to help provide a place for the water to collect.

If you have gutters on your home, make sure they are free of any debris and your downspouts are pointing away from your house. Any pooling water on your roof has the potential to leak down your walls.


When it comes to impact damages, they can be very expensive and widespread. If winds accompanying a thunderstorm or tropical weather event are strong enough, they can uproot trees and throw them into your home or overturn your cars into the side of your house.

Impact damages, which occur when storms throw items into your home or property, making an impact, can be some of the most devastating.

Do your best to address any dead trees or property debris before any incoming storm and remove any yard hazards when you can to reduce your risk of suffering these types of damages.

If you do suffer storm damage, it can be hard on your wallet. In 2021, storm damage cost Americans $145 billion in damages!

At SERVPRO of Central Honolulu, we are here to make sure that the long-term effects of any damages are minimal. We will jump right into action and begin your restoration plan as soon as possible! Call us day or night, and we will be there.

When you suffer storm-related damage to your home or business, it’s important that you know who to call! Contact us today to get your storm damage restoration started faster.

We Are the Restoration Team That Works for You | SERVPRO® of Central Honolulu

8/4/2022 (Permalink)

When it comes to owning a business, every decision you make directly affects you and your family. We are a locally owned and operated SERVPRO location, so we fully understand this unique position. From planning the day-to-day tasks to having a robust emergency plan in place for disasters, it can seem overwhelming to be in charge of so much!

Even though it can be scary to have to plan for disasters, taking the time to prepare before an event can make all the difference.

If you are a business owner in the Honolulu area, chances are that you live close by as well. If a storm system comes through, you are at risk of suffering damages to both places! Two restoration projects at one time would not be fun at all, but we have your back, no matter what you are facing.

Start by creating an emergency plan for both your home and your business property that has different scenarios laid out for the different weather or disaster emergencies that we are vulnerable to here in Hawaii.

In order to learn what kinds of threats to prepare for, the American Red Cross has developed a great resource that compiles national data and offers suggestions on preparation. We also have a wonderful local website from the Department of Emergency Management that can help you prepare. It even has a section where you can enter your address and it will tell you if you are located in a tsunami evacuation zone!

Why Should You Choose Us?

We have a unique understanding of restoration projects. While damages from disasters are incredibly common in the United States, each situation and recovery process is different.

For example, when water damage occurs, the effects vary greatly. In the United States, more than 14 million homes are in a zone that is vulnerable to flooding every year, but some houses will experience catastrophes while others will weather the storm easily.

This is why our crews are trained to react to each situation as it is presented.

We will answer your phone call 24 hours a day. The most impactful decision you can make when you discover damages is to act quickly. We know that damages don’t just occur during a typical business day, so we make sure we are available whenever you need us.

Water and mold can cause immediate damages and the longer you wait to address any issues, the larger your problem becomes. Failure to act can actually cause your home’s internal structures to weaken.

We can help with more than just your restoration project. Our first goal is to make sure we start your restoration project in a timely manner, but we also want to help with every aspect of the process.

We can help you pack up your things into boxes while your home is being worked on and we will discuss your insurance claim with your agency to make sure you are getting the most out of the process.

It doesn’t matter what kind of disaster or the scale of your damages, we are here for you at SERVPRO of Central Honolulu. Our team of highly skilled professionals have the proper tools and equipment to help get your property, and your life, back to normal as quickly as we possibly can.

When you suffer damage to your home or business, it’s important that you know who to call! Contact us today to get restoration started faster.

Commercial Flood Plan for your Business

7/29/2022 (Permalink)

Downtown Honolulu A recent Hawaii storm causes flood damage

In a commercial business of any size, floods are in the top two most common disasters experienced across the U.S. Even with a detailed emergency plan, most businesses remain unprepared. Statistics show, the number of businesses that close permanently in response to a disaster, is a staggering one to one. Flood plans, like your fire evacuation preparedness plan, are key not only to mitigating the very real property and health risks of common flood-related disaster, but key to your future success.

The Most Basic Flood Evacuation Plan Should Include:

  • The capacity for quick response.
    With personnel that have specific task and responsibilities in times of emergency.
  • A disaster supply kit.
    Including emergency and medical supplies, as well as enough food and water to last at least 72 hours. Preparedness training at work should likewise instruct employees on preparing their own mobile kit, for preparation to shelter-in-place for 24 hours in the event of emergency. 
  • Plan development and training.
    All employees should know what to do in an emergency, including disaster-specific evacuation and emergency response procedures. Assign specific employees (and backup personnel) to key tasks, such as emergency shut-down of equipment and power sources and performing a roll-call. Exercises and drills to cement skills and uncover potential issues should be regularly performed, and flood and other emergency action plans reviewed and updated regularly. Clearly post and provide employees with paper copies of plans.
  • Emergency contact information.
    Ensure all employees have a list of key telephone numbers. Blank business cards sheets from the local office supply are a convenient, easy way to provide a wallet-size list. These lists should be distributed quarterly.
  • Additional guidance.
    This is not an all-inclusive list, SERVPRO of Central Honolulu can prepare an inspection of your commercial property and can put a digital Emergency Readiness Plan together free of charge.

mold and bacteria proliferation increase with each hour left unaddressed. Quick remediation, proper safety gear and on-site sanitary and medical provisions are essential to treating clean-up related injury.

Understanding Backyard Fire Hazards | SERVPRO® of Central Honolulu

7/21/2022 (Permalink)

a close up view of a bright campfire burning at night If you have experienced fire or smoke damage, contact SERVPRO of Central Honolulu.

There is really nothing better than making memories with your family around your home in your own backyard. Grilling, s’mores and telling stories in the dark can make long-lasting family memories.

We use fire often in these types of activities. From campfires, meals, pest control or debris removal, all of these activities carry their own set of dangers when it comes to fire safety. In fact, the National Park Service believes that nearly 85% of wildfires are started by humans.

Knowing this doesn’t mean you can’t light up your tiki torches, roast marshmallows or grill up the perfect tuna. It simply should make you aware of the dangers and allow you to implement some backyard fire safety practices to minimize your risk.

Recreational Fire Danger

Any time there is open flame, there is risk, especially when it comes to grills, campfires and those portable fire pits. On average, grills start 8,800 home fires, mostly due to user neglect or error.

Check on your tanks and gas lines for any leaks or cracks before starting your grill, and always designate someone to be responsible for the flames.

If you are building a bonfire, choose a safe location away from homes, outbuildings and vehicles. Stick to only matches or lighters to get your flame started, and use only wood when your fire is established.

Those portable fire pits are a backyard favorite nowadays, and these pits should be treated with the same care as a ground fire. Never place it on a wooden deck or an area that has an overhang.

Once your fire is started, it can be tempting to feed construction or household waste into it. However, you should only burn approved firewood.

Even though the 4th of July is over for the year, make sure you are following the rules regarding fireworks in Honolulu. Only firecrackers and other ground, non-explosive fireworks are allowed on the island.

Additional Outdoor Fire Dangers

It is important to remember that the burning regulations in Hawaii and Honolulu are very specific. Most burning requires a permit, and burning yard waste is not allowed.

If you have any gas cans in your shed or garage, make it a priority to ensure they are stored properly and that only gas is in them. Gas should only be used as fuel for your equipment and should never be used as a fire accelerant.

Before you light a fire for dinner, make sure you are checking local weather conditions to verify that it is not too windy or dry. If the conditions are not ideal, skip the flames and plan it for another day.

We hope you never experience fire damage, but if you do, call us at SERVPRO of Central Honolulu. Our trained technicians know how to handle every aspect of fire damage, and we strive to restore as much of your property as quickly as possible.

Burn safely outdoors. And save some chocolate for us! If you have experienced fire or smoke damage, contact us today to get restoration started faster.

State of the art Industry Tools!

7/18/2022 (Permalink)

tools Tools and documentation

SERVPRO of Central Honolulu is a licensed general contractor in the state of Hawaii. Under our license we can perform demolition, alterations, repairs, and remodeling at your residence or business, often not just in the affected areas but we an also do full remodels of the entire home or business.

Repairs, during mitigation and remediation work, do require a license in the state of Hawaii*, and in most cases, insurance companies will not work with non-licensed contractors and service providers. Insurance companies thoroughly vet each contractor it chooses or recommends.  SERVPRO of Central Honolulu is licensed and insured to perform any type of construction work from simple drywall repair and painting to complete kitchen remodeling and bathroom installation.

SERVPRO of Central Honolulu works in mitigation and reconstruction services on the entire Island of Oahu HI. In addition, we use several state-of-the-art industry tools to give accurate and timely estimates to both the Insurance Companies and our Customers. One is called Xactimate, a pricing system that makes it very easy and quick for insurance adjusters to analyze our estimates and approve our work. The 2nd tool is called Docusketch, DocuSketch™ is a  Quick-Capture Technology that allows you to create detailed 360° panoramic photo in seconds.
And tours in less than 20 seconds per room. Add close-up photos of POIs, cause of damage, and scope of work. Share instantly with your team and the insurance company while you’re still on site. This equates to faster insurance payments, and ultimately, a quicker recovery for homeowners. Just another reason to choose SERVPRO of Central Honolulu.

Family owned, operated and Loal

7/14/2022 (Permalink)

Owners Andy and Glenna Maras

SERVPRO is a national company with 2000 franchises. With national corporate support SERVPRO of Central Honolulu is a Local franchise with Local owners that reside on the windward side of Oahu. All our employees are local and live all over the Island of Oahu. SERVPRO of Central Honolulu can respond in a timely matter to all losses big or small from small water leaks to large fires commercial or residential. Studies show that when you work with an independent, locally owned business,  significantly more of your money is used to make purchases from other local businesses, service providers,  further strengthening the economic base of the community.